Shipping
Returns
Exchanges
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FAQ

Shipping Rates:

Regular Packet Shipping
$10-17 USD Shipping 0.01 - 2.19 lbs / 0.99 kg / 999 gr
$18-20 USD shipping up to 2.2 lbs / 1 kg / 1000 gr
$21-26 USD shipping 2.3 - 4.4 lbs / 1.05 kg -2 kg / 1001 gr - 2000 gr
$27-36 USD shipping up to 4.5 lbs - 8.8 lbs / 2.05 - 4 kg / 2001 gr - 4000 gr

These are estimates only. Please contact us if the checkout is quoting rates that differ.

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Expedited, Express, Priority, Rush Shipping service
Please send us an email and we will be able to provide details to your location.

Wholesale Bulk order shipping
Please let us know your order details and we will return with a shipping quote.

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We ship to most countries. If you need a specific quote, please send thru an email with the products you are interested, quantities and the shipping address.

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Your order will be shipped from our Hong Kong location within 24-48 business hours of your order being placed.

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Once your order has shipped, we will send you an email with tracking information so you can follow the progress of your order.

Returns & Exhanges

If you have any questions about your order, please don't hesitate to contact us. We hope that you enjoy our products, but if you are not satisfied, we offer returns and exchanges within 30 days of purchase.

Damaged items

If you receive a product that is damaged, please contact us with your order number and a picture of the damage. We will send you a replacement product as soon as we can.


FAQ

How do I track my order?

Once your order has shipped, we'll send you an email updating you on its progress.

Do you offer express shipping?

If you would like your order shipped express, please contact us.
We will be happy to take care of it!

Do you ship internationally?

Yes, we ship worldwide. Shipping is calculated at checkout.
Please fill in your shipping details and an estimate will be provided.

How can I be a wholesaler?

Message me and let’s discuss details! wholesale@bngpepper.com

Why is international shipping so expensive?

This is a very small operation with limited resources. Shipping cost will reduce along with the growth of the brand. Bare with me for time being.